Password Reset

Reset your Connected Payments password quickly and securely.

Dashboard URLs

Environment	URL
Sandbox	https://sandbox.connectedpayments.commbank.com.au/payment/dashboard/home
Production	https://connectedpayments.commbank.com.au/payment/dashboard/home

warning

User credentials are separate for each environment. Use the correct URL for your account.

How to Reset Your Password

Dashboard Users

Reset Steps

1. Go to the dashboard login page
2. Click Forgot Password? below the login form
3. Enter your Username
4. Click Request
5. Check your email for the reset link
6. Click the reset link in the email
7. Enter your new password (twice)
8. Click Set Password

tip

Check your spam/junk folder if you don't receive the email within a few minutes.

API Users

Reset Steps

1. Plan ahead - Resetting an API user password affects all integrations
2. Notify your development team
3. Follow the same reset steps as dashboard users
4. Update all applications using the API with the new password
5. Test all integrations
6. Monitor API logs for errors

Important

All API requests with the old password will fail immediately after reset. Update your integrations promptly.

New Users

If You Haven't Logged In Yet

New users who haven't used their temporary password cannot use password reset.

Solution:

1. Contact your user admin
2. Admin deletes and recreates your user account
3. Check email for new temporary password
4. Log in within 3 days
5. Set your permanent password

info

Temporary passwords expire in 3 days.

Password Requirements

Your password must have:

Requirement	Details
Minimum length	At least 16 characters
Numbers	At least 1 number (0-9)
Uppercase	At least 1 uppercase letter (A-Z)
Special characters	At least 1 special character

Troubleshooting

For password reset troubleshooting, see Password reset issues in the Troubleshooting Guide.